Privacy Policy

Sky HD Solutions Limited
Company Registration Number: SC409088
Registered in Scotland
Effective date: 1 November 2023

1. Introduction

This Privacy Policy explains how Sky HD Solutions Limited (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit our website or use our client portal.

This website is provided for informational purposes only and includes access to a restricted client portal for existing clients. No products or services are offered for sale through this website.

2. Data Controller

Sky HD Solutions Limited is the data controller for the purposes of applicable data protection legislation.

You can contact us regarding data protection matters at:
Email: support@skyhdsolutions.com

3. Applicable Law

For users in the United Kingdom, we comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
For users in the European Union, we comply with Regulation (EU) 2016/679 (GDPR).

We have not appointed a Data Protection Officer as we are not required to do so under Article 37 of the GDPR.

4. Personal Data We Collect

We collect only the personal data necessary to operate our managed services and client portal

Data may include:

First and last name
Email address
Postal address

This data is collected directly from individuals, typically when:

A client relationship is established
An account is created for access to the client portal
We communicate with clients for administrative purposes

5. Legal Basis for Processing

We process personal data under the following legal bases:

Processing is necessary for the performance of a contract or to take steps at the request of a client prior to entering into a contract
Processing is necessary to comply with a legal obligation

If required personal data is not provided, we may be unable to provide or continue our managed services.

6. How We Use Personal Data

Personal data is used solely for:

Managing client accounts
Providing administrative and subscription management services
Communicating with clients regarding their services
Complying with legal and regulatory obligations

We do not use personal data for marketing to the general public.

7. Sharing of Personal Data

We do not sell or trade personal data.

Personal data may be shared only:

With employees or contractors who require access to perform their duties
Where required by law or legal proceedings
To protect our legal rights
In connection with a sale or restructuring of the business

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

You will be notified if data is required to be retained for longer periods.

9. Data Security

We take reasonable technical and organisational measures to protect personal data, including:

Secure servers
Encrypted connections where appropriate, including for client portal access
Restricted access to personal data

While we take data security seriously, no method of transmission over the internet is completely secure.

10. Your Rights

Under applicable data protection law, you have the right to:

Be informed about how your data is used
Access your personal data
Request correction of inaccurate data
Request erasure of data (subject to legal obligations)
Restrict processing
Object to processing
Request data portability

11. Exercising Your Rights

To exercise your rights or to ask questions about how your data is handled, please contact us at:

Email: support@skyhdsolutions.com

12. Cookies

This website uses functional cookies only.
Functional cookies are used to remember user preferences and enable basic site functionality.

You can disable cookies in your browser settings, though this may affect site functionality.

13. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The effective date at the top of this page will be updated accordingly.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with a relevant supervisory authority.